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Store Policy      |      Warranty Info      |      Contact Us

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Contact Us: info@nambagear.com   |   Phone: (503) 850-4207   |   Fax: (503) 850-4209

©2019 Namba Gear

Store Policy

Domestic (USA) Shipping
Products purchased on this website or directly from our company are shipped from our west coast warehouse, based on stock availability. Rates are calculated by weight, dimensions, and distance, and include a standard handling fee. Products purchased outside of nambagear.com and through our authorized dealers may be subject to different shipping calculations.

Shipping rates on our website are based on the contiguous USA states, excluding Alaska, Hawaii, and US Puerto Rico. We will notify you of the best rate quotes if you place an order that needs to ship to these states, or you may contact us ahead for rates before placing your order.

Orders will be processed and shipped within 1-2 business days. If a product is backordered, we strive to publish the estimated availability date on that product page. Please note these will remain "estimated" dates until a product becomes physically available in our warehouses, and we reserve the right to change and update this information as necessary.

If an item you order is on backorder, you have three options.

  • You may receive a full refund for the item

  • You may choose to change to a different item

  • Although this is not recommended, you may choose to wait until the backordered item arrives

Sales Tax
We do not charge Sales Tax for purchases.

Refund or Exchange Policy
We have a 30-day refund or exchange policy on all products purchased from our website or directly through our company, unless mentioned otherwise in the product detail page. Shipping and handling are not refundable. Items that have been opened from their original packaging are subject to a 15% restocking fee. Freight to and from the warehouse must be prepaid by the customer - No CODs will be accepted. You must obtain an RMA (Return Merchandise Authorization) number within 30 days of purchase date to qualify for a refund or exchange. The address where to send your product will be provided with the RMA number. Please use the contact form for any refund or exchange requests.

NOTE: Refunds sent with no RMA number will be refused and returned to sender.

Liability Limitations
IN NO EVENT SHALL NAMBA GEAR'S LIABILITY EXCEED THE PURCHASE PRICE OF THE GOODS PURCHASED, AND IN NO EVENT SHALL NAMBA GEAR BE LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND WHATSOEVER.